Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience.
How long does shipping take and what are the costs?
We offer standard and express shipping worldwide. Standard shipping typically takes 3-7 business days, while express takes 1-3 business days. Shipping costs are calculated at checkout, but we offer free standard shipping on orders above a certain threshold.
What is your return policy?
You have the right to return any products you have purchased directly from our website within 30 days of receiving the item. The product must be unused, in its original packaging with protective stickers and labels intact.
Are Daniel Wellington watches water-resistant?
Most Daniel Wellington watches have a water resistance of 3ATM. This means they are resistant to splashes and rain but should not be worn while showering, bathing, swimming, or diving.
How do I change my watch strap?
All our watches are designed with interchangeable straps. Each watch comes with a small tool in the box that allows you to easily pop out the spring bars and swap your leather, NATO, or mesh strap in seconds.
What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna, Apple Pay, and Google Pay.
Does my watch come with a warranty?
Yes, your Daniel Wellington watch is warranted for a period of twenty-four (24) months from the date of purchase against manufacturing defects. Please keep your order confirmation or receipt as proof of purchase.